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Privacy Policy

In compliance with the General Data Protection Regulation 2016/679 (GDPR) and Organic Law 3/2018 on Data Protection and Guarantee of Digital Rights (LOPDGDD) of December 5, 2018, we inform you:

1. DATA CONTROLLER

Identity: Bookinadvance S.L. with CIF B01619477, hereinafter “the Controller”
Address: Calle gremi de fusters, 33 - 1 office 101, 07009, Palma de Mallorca, Baleares
Contact Email: mercedes@mistertransfer.com

2. PURPOSE OF DATA PROCESSING

The data you provide will be processed for the following purposes:

  • Management of services provided through the website: Personal data is used to process and manage the requested services, such as bookings, purchases, payments, and managing your preferences and needs.
  • Development, fulfillment, and execution of service provision: Your data will be used to fulfill the contracted services, such as booking confirmations, responding to service-related inquiries, and executing any additional services agreed upon through the website.
  • Customer support: Personal data is used to manage inquiries, support requests, and any interactions related to our services.

In accordance with the GDPR, a record of processing activities is maintained, specifying the processing activities carried out and other circumstances established by the GDPR.

Personal information will not be used for purposes other than those related to the contracted services or purchased products. No automated decisions will be made based on this profile.

3. LEGITIMACY FOR DATA PROCESSING

The legitimacy for processing your data is based on:

  • User Consent: Processing of your personal data is based on your explicit consent, given by accepting our Privacy Policy and checking the appropriate box on data collection forms.
  • Contractual Relationship: Data processing is necessary to execute the contract or pre-contract with the user, such as managing bookings and fulfilling the services contracted through the website.
  • Legitimate Interest: Bookinadvance S.L. has a legitimate interest in processing personal data to respond to your inquiries, requests for information or support, and improve the services offered through our website.
  • Compliance with Legal Obligations: Processing personal data is also necessary to comply with Bookinadvance S.L.’s legal obligations, especially regarding tax, accounting, or other applicable regulations.

The User may revoke consent for processing personal data at any time. Revocation of such consent will not affect the provision of services and/or execution of contracts with the Controller.

4. PERSONAL DATA PROCESSED AND SOURCE

The personal data we process is of an identifying nature and has been provided by the User through:

  • Filling out the contact form.
  • Sending emails.
  • Using the functionalities offered on the website.

The use of contact sections, forms, and/or functionalities offered on the website is voluntary. However, filling out certain fields or providing information through functionalities is necessary to process and manage your request properly. Failure to provide the required information will prevent the Controller from handling your request.

The User guarantees that the data provided is truthful, accurate, and complete. Data will be canceled, deleted, or blocked when they become inaccurate, incomplete, or no longer necessary for their intended purpose, as per applicable legislation.

5. DATA PROTECTION FOR MINORS

In accordance with the GDPR and LOPDGDD, only individuals over 14 years old may lawfully give their consent for processing their personal data. Only individuals over 14 years old may provide personal data on this website. For minors under 14 years old, parental or guardian consent is mandatory to process their personal data.

6. RETENTION PERIODS FOR PERSONAL DATA

The personal data provided by the User will be retained while the service is active, during the business relationship, or until the User requests its deletion or for the legally established period. Data may also be retained when necessary to comply with legal obligations or for the formulation, exercise, and defense of claims.

If the User withdraws consent or exercises the rights of objection or deletion, their data will be retained in a blocked state for the legally established periods to meet possible liabilities arising from processing the personal data. This will not affect the provision of services and/or execution of contracts with the Controller.

7. CONFIDENTIALITY AND SECURITY OF PERSONAL DATA

The Controller commits to adopting the necessary technical and organizational measures to ensure the security of personal data and prevent its accidental or unlawful destruction, loss, alteration, unauthorized communication, or access.

Personal data will be treated as confidential by the Controller, who will ensure, through legal or contractual obligations, that such confidentiality is respected by employees, associates, and any individual accessing the information.

8. DISCLOSURES AND RECIPIENTS OF PERSONAL DATA

Your personal data will only be disclosed in cases legally required, such as to public administrations to fulfill obligations directly enforceable on the Controller, or when necessary for the purposes described above or for the services strictly necessary for the business’s activities.

9. USER RIGHTS

What are your rights when you provide us with your data?

The User has the right to obtain confirmation of whether personal data concerning them is being processed. The User has the right to access their personal data, request rectification of inaccurate data, or request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In specific circumstances, the User may request a limitation on the processing of their data or object to its processing. When applicable, the User also has the right to data portability.

To exercise these rights, send a written communication with a copy of your ID to: mercedes@mistertransfer.com or Calle gremi de fusters, 33 - 1 office 101, 07009, Palma de Mallorca, Baleares.